Privacy Policy

At PhysioConditioning we’re committed to protecting and respecting your privacy. We are committed to letting you know how we use your personal information and to making only responsible use of your data.

This Policy explains;

when and why we collect personal information about people who request information or take part in our events or programmes
how we use it
the conditions under which we may disclose it to others
how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to office@physioconditioning.com or by writing to us at; PhysioConditioning, Mount Wise Avenue, Plymouth PL1 4GL

Who are we?

PhysioConditioning is a physiotherapy and strength training company limited by guarantee (no. 10653857). The registered address is 31 Mary Seacole Road, Plymouth, United Kingdom, PL1 3JY.

How do we collect information from you?

We obtain information about you when you contact us for information about our activity eg to make an appointment or book a place on a workshop or event. We may also collect information from you with your agreement when you take part in our community programmes or events. This will be collected as a part of evaluation purposes and as such we will have a contract with you outlining the nature of participation and evaluation processes.

We collect financial information of yours only if we are engaging you as a supplier. Any payments made by you for our workshops are processed either online through direct payments with your bank service or through a third party payment processor (eventbrite.co.uk). We do not harness any financial data through eventbrite.

What type of information is collected from you?

The personal information we collect might include your name, address, email address and age. The sensitive data we collect may include information about your health and lifestyle as related to your appointment.

How is your information used?

We may use your information to;

decide on treatments or programmes in agreement with you
send you communications which you have requested and that may be of legitimate interest to you: These may include information about activities, projects, training or other related information
to carry out our obligations arising from any contracts entered into by you and us – this can be for example if you are taking part in a workshop
seek your views or comments on the services we provide
notify you of changes to our service.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example for health or HR purposes). We will hold your personal information on our systems for as long as is necessary for the relevant activity, as long as is set out in any relevant contract you hold with us, or until you request to stop receiving information from us.

Who has access to your information?

We will never sell or rent your information to third parties. We will never share your information with third parties for marketing purposes.

Third Party Service Providers working on your behalf

We may pass your information with your agreement to third party providers for the purposes of your treatments and providing services to you on our behalf (eg other health services). However, when we use third party service providers, we disclose only the personal and sensitive information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond PhysioConditioning core service network unless you have requested us to do so, or we are required to do so by law, for example, for safeguarding purposes, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. We will only send you information if you have requested it or there is legitimate interest in our activity and services eg you have attended an appointment and we would like to follow up on your progress.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: office@physioconditioning.com or write to us at; PhysioConditioning, Mount Wise Avenue, Plymouth PL1 4GL

You have the right to ask for a copy of the information PhysioConditioning holds about you (we will charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

Security

When you give us personal information, we take steps to ensure that it’s treated securely. Security precautions are in place to protect the loss, misuse or alteration of your information. We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us. All paper records will be kept locked and digital files will be stored in files on a password protected computer with limited access. No cloud based files are used currently.

Communications in connection with our activities will usually be sent by e-mail. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus or risk free.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet/email, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal and sensitive information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ we will always request that a parent or guardian attends initial appointments and please get your parent/guardian's permission beforehand whenever you provide us with personal information e.g contacting us for an appointment or booking onto an event. We will seek parental permissions for any consents, e.g evaluation or photo / media use.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.

Cookies Policy

The use of cookies on this website

Most websites use cookies to carry out a range of useful activities. Cookies are small files that are installed to your computer. For example, cookies are used when you are shopping on the web so that the website remembers what you are doing e.g. what’s in your shopping basket as you move between pages.

This website and its operators are committed to providing the best user experience and to do this, we collect data upon how you use and find the website. Cookies are installed by the website to your computer. These cookies do not collect or hold any personal data and the information gleaned is anonymous.

How do we use cookies?

Data collected is used to gauge how our website users use and find our website. We do not use cookies to collect personal data.

How do I opt out of this?

You can use your browser, usually under the tools menu, to turn off the option to install cookies on your computer. This will turn off the right for a browser to install cookies on your computer from ALL websites and will break the operation of some of these websites. You can change this and allow the use of the cookies after you have set the option to no. Visit About Cookies for a more detailed explanation.

I have questions

We take our privacy policy very seriously and cookie usage is part of this policy. If you have any questions on how we use cookies then please contact us.

Website Terms & Conditions

This website is owned and operated by PhysioConditioning Ltd.

References to “we”, “us”, “you” or “our” in these terms and conditions are references to PhysioConditioning Ltd registered in England & Wales Co. No. 10653857.

You may not alter this website in any way or post onto or transmit to this website any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.

1. Copyright

1.1 The materials contained on this site are either the copyright of PhysioConditioning and may be subject to other intellectual property rights.

2. Use of this website

2.1 The following acts are prohibited in respect of this website and any of the content featured on it:

• Any rental leasing or lending of any material obtained or derived from the website;

• Reproduction, including without limitation the extraction and/or storage in any retrieval system or inclusion in any other computer program or work, without the prior consent of PhysioConditioning. If you wish to reproduce any content, you must contact us and we may charge a fee. Please contact office@physioconditioning.com

• Altering, transforming or building upon any content contained in this website.

• All copyrights and trade mark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.

3. Links to third party sites

3.1 This website may contain links to websites operated by third parties. The operation of these websites is outside PhysioConditioning’s control and you proceed at your own risk. We do not endorse or sponsor, and are not liable for the products, services or content you access through any linked site.

4. Data protection

4.1 We will collect, use, store and disclose your personal details in accordance with our Privacy Policy.

5. General

5.1 If any part of these terms and conditions are not enforceable, this will not affect the enforceability of any other part.

5.2 These terms and conditions are governed by English Law and all disputes will be submitted to the nonexclusive jurisdiction of the English Courts.

Appointment Terms and Conditions

Please inform PhysioConditioning of cancellation due to illness or other as soon as possible - and within 24hrs of your session to cancel with no charge. Please do not attend if you are unwell. If you do not show for your session the fee will still be charged.

Please follow all cleanliness and other guidelines within the building and during any outdoor activity at all times.

It may be necessary for PhysioConditioning to cancel or reschedule sessions in response to unforeseen circumstances or illness.

Appointments will be arranged and invoiced for in advance. Payment is due either before or on the day of your appointment or within invoice timeframe if different.

Additional requested sessions will be scheduled as timetable allows.

No charge will be made for sessions cancelled by PhysioConditioning.

Please settle invoices by the date requested.